Product Care

Maintaining your surfaces not only helps keeps their original look, but is often required for warranties. Please see the care guides below for tips on how to keep your investment at its best.

Caring for Quartz

Preventing Countertop Damage

Always use trivets or hot pads under hot cookware and appliances; quartz can crack from sudden temperature changes (“thermal shock”).
Use cutting boards. Quartz is scratch resistant, but knives and sharp impact can chip or dull the surface.
Avoid dropping heavy items on the surface or edges.
Do not use harsh chemicals (bleach, turpentine, oven cleaner, drain cleaner, nail polish remover, etc.). If contact occurs, wipe immediately with mild soap and rinse.

Quartz countertops are durable and low-maintenance, but they still need proper care to look their best. Daily cleaning and a few simple preventative steps will keep your counters beautiful for years.

Routine Cleaning

Wipe daily with warm water and a few drops of mild, non-bleach soap using a soft cloth.
Clean spills promptly. Quartz resists stains but is not stain-proof.
For dried spots, use a non-abrasive sponge with glass or surface cleaner.
For grease, use a quartz-safe degreaser. Rinse thoroughly after use.
For gum, paint, or stuck-on messes, gently scrape with a plastic putty knife.
Ink or marker can be removed with an oil-based cleaner (such as Goo Gone), followed by warm water.
For stubborn stains like nail polish, use diluted acetone sparingly and rinse immediately.

Caring for Granite

Preventing Countertop Damage

Counters are sealed at installation. Maintain the sealer by using a granite cleaner with sealer (such as “Revitalizer”) at least once a month.
Clean with mild soap and warm water; blot spills instead of wiping to prevent spread.
Granite is heat and scratch resistant, but still use trivets or mats for best care.
Avoid acidic or harsh chemicals; they can erode the sealer and dull the finish.
Stains that penetrate the stone may require a poultice treatment and resealing.

Resealing

Granite needs resealing over time. Test annually by placing a few drops of water on the surface. If it darkens quickly, reseal. Quartz never needs sealing.

Caring for Dekton

Dekton is a high-performance, ultra-compact surface known for its durability and low maintenance. Its non-porous nature makes it resistant to stains, scratches, and heat. Regular cleaning with mild soap and water is typically sufficient to maintain its appearance. Please review the guide below, or check out Dekton's excellent guide.

Dekton

Clean regularly with a soft cloth or sponge using mild soap and warm water.
Use pH-balanced cleaners for deeper cleaning; avoid harsh chemicals.
Dry the surface with a clean cloth to prevent water spots.
Avoid direct contact with strong chemicals and solvents, especially hydrofluoric acid.
Use trivets or heat pads under hot cookware to prevent thermal shock.
Do not cut directly on the surface; use a cutting board to protect both your knives and the countertop.
Avoid dropping heavy objects on the edges to prevent chipping.
For grease or oil stains, use an alkaline detergent.
For wine, coffee, or food stains, apply a low-pH cleaner or descaling product.
For rust or limescale, use a diluted vinegar solution or an acidic cleaner.
For stubborn stains like ink or nail polish, gently scrape off and clean with a solvent like acetone.

Caring for Luxury Vinyl

Luxury Vinyl Plank is built tough and easy to maintain, but it still needs consistent care to protect its appearance and warranty. Prevent scratches, fading, and surface damage with smart daily habits. Use only neutral pH cleaners made for vinyl flooring, and avoid harsh products, steam, or wax-based treatments. Always follow the manufacturer’s instructions for installation, cleaning, and care.

Protect floors when moving furniture or heavy objects to avoid scratches or tears.
Never tape floor protection directly to the surface—secure coverings to walls or trim instead.
Use walk-off mats at all entryways; avoid mats with latex or rubber backings.
Apply wide floor protectors under furniture legs and rolling chairs.
Sweep, dust mop, or vacuum (suction only, no beater bar) regularly to prevent grit damage.
Clean with neutral pH vinyl floor cleaners; avoid abrasive or dulling products.
Avoid “mop and shine” products, waxes, and polishes.
Do not wet mop with excess water or use steam cleaners.
Blot spills immediately; rinse with water if needed and dry thoroughly.
Use isopropyl alcohol on stubborn spots when water/cleaner won’t work.
Avoid disinfectants containing harsh chemicals such as Quaternary Ammonium Salts.
Keep blinds or curtains closed during peak sunlight hours to reduce fading.
Rotate rugs and furniture periodically to balance wear and UV exposure.
Use protective mats in kitchens and work areas to catch splatter and debris.
Some stains may be permanent—prompt cleanup gives the best results.

Caring for Wood

Wood flooring is durable, but it needs proper care to stay beautiful for years to come. The factory finish offers protection, but damage from spills, harsh products, or improper maintenance isn’t covered under warranty. Preventive steps, consistent cleaning, and stable indoor conditions are essential. Always use products made for wood flooring and follow the manufacturer’s installation and care instructions to keep warranties valid.

Use high-quality, non-rubber mats or rugs at entrances, kitchens, and high-traffic spots.
Wipe spills, splashes, hot oil, or food debris immediately.
Apply felt pads to furniture legs and use protective pads under chairs with wheels.
Rearrange rugs and furniture to even out sun exposure and wear.
Keep pet nails trimmed to reduce scratches.
Maintain 65°–85°F temperature and 35%–55% humidity at all times.
Clean with a dry mop, vacuum (suction only), or microfiber system regularly.
Use only floor cleaners formulated for wood finishes.
Do not wet mop, steam clean, or use power scrubbers.
Avoid harsh cleaners (ammonia, acetone, alcohol, bleach, etc.).
Do not use oil soap, wax, polish, or household dusting sprays.
Protect kitchen and work areas with rugs to catch splatter.
Avoid long, direct sunlight exposure; close blinds during peak hours.
Never install or keep damaged boards; contact your supplier before installation.
For refinishing, re-oiling, or recoating, use a certified flooring professional.

Caring for Tile

Our supplier Z-Collection has a few excellent guides on maintaining tile and porcelain. Check them out here.

Sweep or vacuum regularly with a soft broom or hard-floor vacuum setting.
Mop with pH-neutral cleaner; avoid acids, bleach, or abrasives.
Use a damp mop only, not soaking wet, to protect grout.
Dry tiles after cleaning with microfiber to prevent streaks and spots.
Deep clean monthly with stronger porcelain cleaner per instructions.
Scrub grout and high-traffic zones using a soft brush or non-abrasive pad.
Rinse thoroughly to remove detergent residue and cut slipperiness.
Treat stains promptly—baking soda for general, dish soap for grease, specialty remover for ink/dye.
Avoid vinegar or bleach on polished tiles; they dull the finish.
Seal grout every 6–12 months, never the tile itself.
Place mats at entryways with non-slip backings.
Use felt pads under furniture to prevent scratches.
Clean spills immediately in kitchens, especially oils and acids.
Wipe bathroom tiles after showers and keep ventilation strong.
For outdoor tiles, sweep often and pressure wash gently if rated for exterior use.

Z Collection

Here are some basic tips to keep your tile surfaces healthy.